Refund policy

Return and Refund Policy

At FOREVERYOURS FLOWERS we are committed to providing you with the freshest and most beautiful floral arrangements

Eligibility for Refunds or Replacements

1. Damaged or Wilted Flowers:
   If your flowers arrive damaged or wilted, please notify us within 1 HOUR of delivery. We will arrange for a replacement.
2. Incorrect Order:
   If you receive an item that does not match your order, contact us within 1 HOUR upon the receive of your order  for a correction.

1. Non-Delivery:
   If your flowers are not delivered on the scheduled date due to our error, we will issue a arrange for a replacement delivery.
2. Change of Mind:
   Unfortunately, due to the perishable nature of flowers, we cannot accept returns or provide refunds for orders that are canceled after the preparation or delivery process has started.

Conditions for Replacement

• You must provide proof of purchase (order number or receipt).
• Clear photos of the flowers in question must be submitted as part of your claim.
• Flowers should not have been removed from their original packaging or tampered with.

How to Request a Replacement

• Contact us by email at info@fyfqatar.shop or by phone at +974 7728 0658 /+974 4142 8286.
• Provide your order details, photos , and a description of the issue.
• We will respond within 1-2 business days to resolve the issue.

Refund Processing

• Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
• Replacement orders will be delivered as soon as possible, depending on flower availability.

Exclusions

• Orders delivered to an incorrect address due to customer error are not eligible for refunds.
• Seasonal and promotional items may have different policies, as noted during the purchase.